This Privacy Notice for LVRO Retail Ltd ('we', 'us', or 'our') describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services, including when you visit our website at lvroretail.com or engage with us in other related ways.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at trade@lvroretail.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the choices you make.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to communicate with you and to comply with law. We process your information only when we have a valid legal reason to do so.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://lvroretail.com/trade or by contacting us at trade@lvroretail.com.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or otherwise when you contact us. The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Job titles

We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate.

2. How Do We Process Your Information?

We process your personal information for the following reasons:

  • To respond to user enquiries. We may process your information to respond to your enquiries and solve any potential issues you might have with the requested service.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.

3. What Legal Bases Do We Rely On to Process Your Information?

The UK GDPR requires us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:

  • Consent. We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you.
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

4. When and With Whom Do We Share Your Personal Information?

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice. No purpose in this notice will require us keeping your personal information for longer than 1 year. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

7. Do We Collect Information from Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If you become aware of any data we may have collected from children under age 18, please contact us at trade@lvroretail.com.

8. What Are Your Privacy Rights?

Under the UK GDPR, you have certain rights regarding your personal information. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, and to data portability. You can make such a request by contacting us using the details in section 11 below.

If you are located in the UK and you believe we are unlawfully processing your personal information, you also have the right to complain to the UK data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in section 11.

If you have questions or comments about your privacy rights, you may email us at trade@lvroretail.com.

9. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track ('DNT') feature you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As no uniform technology standard for recognising and implementing DNT signals has been finalised, we do not currently respond to DNT browser signals.

10. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

11. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at trade@lvroretail.com or contact us by post at:

LVRO Retail Ltd
United Kingdom

12. How Can You Review, Update, or Delete the Data We Collect from You?

You may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://lvroretail.com/trade.